Cancellation & Refund Policy
At [Your Company Name], we strive to provide the best travel experiences for our customers. We understand that plans may change, so we have outlined our cancellation and refund policy below for clarity and transparency.
1. General Cancellation Policy
• Cancellations must be requested by email or through our official customer support channels.
• The date of cancellation will be considered the date we receive your written request.
• All refunds will be processed to the original payment method within 7–14 working days after approval.
2. Cancellation Charges
Charges vary depending on the type of booking and the time of cancellation:
a) Tour Packages
• 30 days or more before departure → Full refund (after deducting service/transaction fees).
• 15–29 days before departure → 50% of total package cost will be charged.
• 0–14 days before departure / No Show → 100% of total package cost will be charged (no refund).
b) Flights
• Flight bookings are subject to the airline’s cancellation/refund policy.
• Our service/booking fee is non-refundable.
c) Hotels
• Hotel cancellations depend on the property’s policy.
• Non-refundable bookings will not be eligible for refunds.
3. Amendments & Rescheduling
• Date changes and amendments will be treated as cancellations and re-bookings, subject to availability and price changes.
• Some services may not allow rescheduling (e.g., promotional airfares, special offers).
4. Refund Exclusions
Refunds will not be applicable in the following cases:
• No-show or unused services (hotels, tours, transfers, activities).
• Delays, natural calamities, weather issues, strikes, or force majeure events beyond our control.
• Visa rejections, passport issues, or travel document delays.
5. Special Notes
• Certain promotional packages, last-minute deals, or discounted bookings may have a “Non-Refundable” policy.
• Please check the individual service details before booking.
• Service charges, booking fees, and transaction costs are non-refundable.